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CUSTOMER SERVICE
Your satisfaction is our priority. Customer service is our top priority and is at the heart of what we do. Our company works hard to understand your needs and exceed your expectations. Since 1972 we have built a customer-centric approach, building great relationships with our customers based on trust.
When you choose Commercial Laundries you get total laundry solutions, including the most suitable equipment and full support for your business. Through communication and cooperation, we work to build customer relationships that you can count on.
Our customer service representatives are fluent in both English and Spanish, and are available via phone, email and fax to help with scheduling service calls, resolving problems and answering your questions. Once your information is gathered, our customer service reps will dispatch your service call to your professionally trained technician. We generally service our equipment within 1 business day, however, we try to complete the service calls the same day we receive them.
Our sales team is one of the most knowledgeable in the industry, and each team member is committed to helping you develop, manage and grow your laundry center. Our team works alongside you to achieve your ideas and goals, staying involved with your account long after you’ve signed the contract.
Should you want to reach out to Chairman Jack or President John, you can! Just call us and ask for them. They will even meet with you on short notice.
We also encourage our clients to use the links on this website for service or refund requests. Alternatively, you can contact us by email. We guarantee that your email will be answered promptly. Emails should be sent to service@ciifl.com. Please be sure to tell us the nature of the problem. Include your name, address, phone number and the Machine ID Number [located on the front of the machine].
